FAQs

General FAQs:

How do I get started?

If you would like to make a purchase or list an item for sale, the first step is to join us by setting up an account.  Sellers should check out our How To Guide for more information on selling.

I want to change my username. How do I do that?

There is no simple way to change your username. If you must change to a new name, please contact us for assistance. Be aware that changing your username will likely result in a loss of all previous data on the site.

I’m not in the United States. Can I buy or sell on DapyMart.com?

Unfortunately we are only able to handle buyers and sellers within the United States at this point in time. However, we do hope to be international in the coming years!

How do I report an inaccurate listing, a fraudulent listing, or a violation of terms?

Please contact us via the Contact page with a link to the listing in question and/or as much information as possible.

How do I delete my account?

Please contact us if you would like to delete your account.

I have an idea for something that would enhance my DapyMart shopping or selling experience.

We realize there are many enhancements that can be made on this site to make your experience easier and more seamless. Please see this page for developments that we are planning to implement in the future. If you have any ideas or suggestions that are not on this list, please contact us and let us know!

Buyer FAQs:

I’m seeing “Estimate for SELECT AN OPTION…. ” under Shipping cost in my shopping cart.

This simply means you don’t have an address set up in your account yet. On the next page you will be able to enter your shipping address and the Shipping Cost will be updated.

When will I receive my order? 

We encourage our sellers to ship items within 3 business days of purchase, but they are allowed up to 7 days to ship (unless otherwise noted on the individual seller’s store page). Once it is shipped, you will be notified via email. Make sure to whitelist DapyMart’s email address so these notices don’t end up in your spam folder!

What if I don’t receive my order?  

We encourage our sellers to ship within 3 business days but we do allow up to two weeks for the recipient to receive their product. If it has been more than two weeks or if there is tracking information and the item was lost or mis-delivered, please contact the seller directly so that they can refund your purchase and get compensation from the shipping company.  If you are unable to resolve this directly with the seller, please report this to us and, our discretion, we may contact the seller to intervene on your behalf.

I received my item but it is not as described. What do I do?

DapyMart is a marketplace filled with third party vendors and we therefore have no control over the individual listings. We encourage you to do your due diligence before making a purchase by checking the vendor ratings, reading the descriptions thoroughly and asking any relevant questions. If an item that you received is not as described, please contact the seller directly to come up with a resolution. If that fails, you may report the discrepancy to us and, our discretion, we may contact the seller to intervene on your behalf.

What is DapyMart’s Return Policy?

As a general policy, all sales made through DapyMart.com are final. However, if an item is not as described, DapyMart can intervene on your behalf. Individual sellers are free to offer returns or modify this policy as they see fit. You can check an individual seller’s return policy by viewing their store information.

The seller wants me to complete the payment offsite. Can I do this?

No, not only would this violate the terms of usage for this site, but you will give up any possibilities of recourse through DapyMart should you have issues with the item or the seller.

I made a purchase by mistake or I wish to cancel my order. What do I do?

Our general policy is that all sales on DapyMart are final.  That being said, if you legitimately made an error in purchasing, please contact the seller directly as soon as possible and before the item is shipped  to ask if you may cancel the order. Most of them are accommodating for genuine mistakes as long as they have not already shipped the item.

Seller FAQs:

What are the fees for selling products on Dapymart? 

This can be found on our Seller Payments and Fees page.

What can I sell? 

You can sell anything that is in decent condition and that is related to the worlds of dance, aerial arts, pole arts or yoga. This includes workout clothes, t-shirts, leggings, leotards, costumes, shoes, equipment, and accessories, books, etc.

How do I sell?  

Check out our Seller How To guide for detailed information on how to list your products and more.

I really want to sell some things but I have zero time to list and ship them! 

DapyMart also offers consignment selling so all you have to do is put everything in a box and mail it to us! See our consignment page for more information.

I want to sell an item but I can’t mail it and I need the buyer to pick it up.

We are working on adding Local Pick Up as a “Shipping Option” for products, however it is not currently available. In the meantime, if you have a large item to sell and would like to sell it to someone who is able to pick the item up from you, please begin your PRODUCT NAME with *LOCAL PICKUP ONLY* and your PRODUCT DESCRIPTION with the following text:

***THIS ITEM IS LOCAL PICKUP ONLY FROM {enter your city and state} AND WILL NOT BE SHIPPED. UPON PURCHASE, YOU WILL RECEIVE AN EMAIL WITH CONTACT INFORMATION SO THAT YOU MAY COORDINATE PICK-UP ARRANGEMENTS*** 

When the item sells, find the order in your Seller Dashboard and click on “Order Note” to send a note to your buyer with your contact information so that they may arrange for item pick-up. Once the item has been picked up, you should click “Shipped” for that item in your dashboard.

What can I do to make sure my product sells?

While we cannot guarantee that someone will purchase your item, there are a few things you can do to increase your chances of selling. A picture is worth a thousand words – include as many as you can, make sure your photos are clear, well lit and showcase your product as well as possible. Give a detailed, thorough and honest description of the product and make sure that your pricing is reasonable.

I just made a sale. Now what? 

Congratulations! You will see the order information in your dashboard. Make sure to securely pack up your item, ensure that it is protected against damage in shipping and mail it off. Be sure to get tracking information and provide that to your customer!

How do I get paid? 

Payments to our sellers are made automatically via Paypal after items have been sold. Please make sure that your Paypal details are accurate and up to date to prevent any delays in receiving your payments. See our Seller Payments and Fees page for more information.

I’m entering a variable product and setting my inventory as more than 1, but my quantity still shows a 1 in my dashboard!

For variable products, ignore the quantity that shows in your seller dashboard. No matter what you enter for variable inventory, the quantity will show as 1 here. If you would like to double check your quantities, please view the actual product listing in the shop. 

The buyer says my item is not as described. What now? 

If the buyer is not happy with their purchase, we encourage you to work out a solution with them directly. If the item is legitimately not as described and the customer does not want what they received, you have an obligation to pay for return shipping costs and refund the item. If they are willing to accept a discount for the misrepresented item, you are welcome to offer that instead of a full refund. If the item was honestly and accurately listed, it is up to you how you choose to handle the situation. We do encourage you to report the dispute to us, however, as buyers who exhibit a definitive pattern of false claims will be banned from the site.

Customers are getting a shipping error when they try to purchase my item!

Please go into your Seller Dashboard Settings, click on the Store tab and make sure that you have entered a city, state and zip code under your store address. Without these fields, the website is unable to pull in shipping information. If your address has been set up, check to see if you have entered the Shipping Costs under the Shipping tab of your item or set up a global shipping charge under your Store Settings.